Connecticut automatic renewal law
Connecticut's automatic-renewal law for subscription businesses: 11 cited requirements (disclosure, consent, acknowledgment, notice windows, cancellation), effective dates and who can sue. Generated from Checkbox's legal catalog; pending attorney review.
At a glance
| Applies to | Consumers in Connecticut, wherever the business is located |
| Laws | Connecticut automatic renewal and continuous services law |
| Effective | 2023-10-01 (amended; latest change effective 2026-07-01) |
| Status | In force |
| Requirements in the catalog | 11 (3 with a notice window) |
| Private right of action | via general consumer law |
| Last reviewed | 2026-10-29 |
Federal law applies on top of this: see federal subscription law.
The law
Connecticut automatic renewal and continuous services law
- Citation: Conn. Gen. Stat. § 42-158ff
- Effective: 2023-10-01
- Status: In force
- Verified: 2026-10-29, official text read in full (confidence: high)
Clear and conspicuous renewal disclosures; trial-price disclosure; affirmative consent (with a lawful consent record); trial/promo notices; material-change disclosure; online cancellation without offline steps; from July 1, 2026 annual reminders, link/button/email/phone cancellation for all agreements, phone and voicemail rules, CUTPA liability.
Scope: Connecticut-resident consumers; agreements entered into or amended on or after Oct. 1, 2023. Excluded: franchised or PURA/FCC/FERC-regulated services, insurance-regulated entities, banks and credit unions, and any global or national service largely or predominantly consisting of audiovisual content (video streaming).
| Amendment | Effective | Change |
|---|---|---|
| P.A. 25-113, § 20 | 2025-10-01 | "Clearly and conspicuously disclose" definition; lawful consent-record consideration. |
| P.A. 25-44, § 7 (SB 3) | 2026-07-01 | Annual reminder; cancellation channels for all agreements; phone/voicemail and save-offer rules; CUTPA enforcement. |
Requirements
Each row is one obligation in the catalog, in plain English, with the provision it comes from. "Applies when" lists the conditions under which it applies (otherwise it always applies to covered offers). The ids are stable and match the dataset and Checkbox API results.
At sign-up
| Requirement | Applies when | Effective | Citation |
|---|---|---|---|
Disclose the renewal / continuous-service terms clearly and conspicuously Disclose clearly and conspicuously (retainably, if electronic or written): that the business will automatically renew or continue the service until the consumer acts; the actions needed to stop it (with a link or other electronic means if disclosed electronically); all recurring charges and any known change in amount; the renewal term length or service duration; other renewal provisions; any minimum purchase obligation; and the business's contact information. Continuous-service terms must be disclosed before the consumer enters the agreement; automatic-renewal terms "before such automatic renewal". US-CT.42-158ff.b.1.B | always | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(b)(1)(B)-(C), (b)(2) |
Disclose the post-trial price before the consumer enters the agreement If the agreement includes a free gift or trial period, clearly and conspicuously disclose, before the consumer enters the agreement, the price charged after the period and any way pricing will change after it. US-CT.42-158ff.b.1.E | free trial | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(b)(1)(E) |
Obtain affirmative consent before charging; keep a lawful record of it Do not charge the consumer's card or third-party payment account for any renewal or continuous service (including at a promotional or discounted price) without the consumer's affirmative consent. Since Oct. 1, 2025, agencies and courts consider whether the business produced a record of consent obtained lawfully (including under the telephone recording laws). US-CT.42-158ff.c | always | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(c) |
Before charges (notices and reminders)
| Requirement | Applies when | Effective | Citation |
|---|---|---|---|
Notice during free trials or promotional periods of 32 days or more For agreements offered electronically or by phone with a free gift, trial, or discounted/promotional price period, disclose electronically or by phone: that the agreement will renew or continue until the consumer acts; the renewal term or service duration; other renewal provisions; how to stop it; and (if offered electronically) the direct cancellation link/button or email. Timing: for periods of at least 32 days, at least 21 days after the period starts and "not earlier than three days before" it expires; for periods of at least one year, 15 to 45 days before it expires. US-CT.42-158ff.b.1.F | free trial, trial ≥ 32 days, trial ≤ 364 days | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(b)(1)(F) |
Notice 15-45 days before a free trial or promotional period of one year or more ends For agreements offered electronically or by phone with a free gift, trial, or discounted/promotional price period of at least one year, give the § 42-158ff(b)(1)(F) notice (renewal or continuation until the consumer acts, the renewal term, other renewal provisions, how to stop it, and the direct cancellation link/button or email) 15 to 45 days before the period expires. US-CT.42-158ff.b.1.F.long | free trial, trial ≥ 365 days | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(b)(1)(F) |
Disclose material changes before making them Before making a material change to the automatic renewal or continuous service terms, clearly and conspicuously disclose the change and the actions the consumer must take to cancel. US-CT.42-158ff.b.1.D | always | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(b)(1)(D) |
Annual reminder for every automatic renewal or continuous services agreement From July 1, 2026, send each consumer an annual reminder identifying the goods or services, how to stop renewal or terminate, and the frequency and amount of the charges — in the manner the subscription was activated (if not in person) or the consumer's usual channel, otherwise by email, mail or phone. US-CT.42-158ff.d | always | 2026-07-01 | Conn. Gen. Stat. § 42-158ff(d) |
Cancelling
| Requirement | Applies when | Effective | Citation |
|---|---|---|---|
Maintain a channel consumers can use to stop renewal Establish and maintain an email address, postal address, or the telephone number or online means required by § 42-158ff(e) that consumers can use to prevent renewal or terminate continuous service. US-CT.42-158ff.b.1.A | always | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(b)(1)(A) |
Online agreements must be cancellable online without any offline step or obstruction A business that enters into an agreement online must let the consumer take every action needed to stop renewal or terminate the service online, without requiring offline action, and may not obstruct or delay those efforts. Account authentication may be required, but a consumer unable or unwilling to authenticate online must be able to cancel offline. US-CT.42-158ff.e.1 | online sign-up | 2023-10-01 | Conn. Gen. Stat. § 42-158ff(e)(1), (e)(5) |
Cancel by prominent link/button, reply email, or a retainable phone number shown on the website Every business with an automatic renewal or continuous services agreement must let consumers cancel by a prominently displayed direct link or button (in the account/profile or device/user settings), an immediately accessible email the consumer can reply to without more information, or a retainable telephone number clearly and conspicuously displayed on the business's website. US-CT.42-158ff.e.2 | always | 2026-07-01 | Conn. Gen. Stat. § 42-158ff(e)(2) |
No obstruction; phone line and voicemail rules; phone save offers only after the "say cancel" disclosure Do not obstruct or delay cancellation. A cancellation phone line must be answered promptly during normal business hours; a cancellation voicemail must be processed (or the call returned) within one business day, and processed within one business day if the consumer cannot be reached and the voicemail has enough information. On calls, retention offers may be made only after clearly telling the consumer they can cancel at any time by saying "cancel". US-CT.42-158ff.e.3 | always | 2026-07-01 | Conn. Gen. Stat. § 42-158ff(e)(3)-(4) |
Notice windows
When each notice must be sent. A notice outside its window does not count, so schedule sends against the exact dates.
| Notice | When | Applies when | Citation |
|---|---|---|---|
| Notice during free trials or promotional periods of 32 days or more | 3 days before the trial ends | free trial, trial ≥ 32 days, trial ≤ 364 days | Conn. Gen. Stat. § 42-158ff(b)(1)(F) |
| Notice 15-45 days before a free trial or promotional period of one year or more ends | 15-45 days before the trial ends | free trial, trial ≥ 365 days | Conn. Gen. Stat. § 42-158ff(b)(1)(F) |
| Disclose material changes before making them | any time before the price change | always | Conn. Gen. Stat. § 42-158ff(b)(1)(D) |
Several states use overlapping windows; one email can often satisfy all of them. See free-trial notices and price increases.
Who can sue, and remedies
Private right of action: Indirectly: private suits go through general consumer-protection law.
A violation is a CUTPA unfair trade practice (the former "no private right of action" clause was deleted); private CUTPA suits are likely; a vendor claim of a new express private right is unverified.
Remedy figures come from the cited statutes and from public enforcement records summarized in Checkbox's litigation research; figures from secondary sources are marked "unverified" where they appear.
Check your subscription flow
Checkbox evaluates these requirements automatically: the sign-up page, the emails and the cancellation flow are checked against Connecticut's rules (and every other jurisdiction's) on every check. 18 machine checks cover this page.
- Free to start: get test API keys or connect the MCP server at
https://app.checkbox.site/mcpfrom your coding assistant. - Preflight a disclosure, a Stripe Checkout Session or an email before you ship: preflight checks (
--jurisdictions US-CTlimits a check to Connecticut's rules). - Start from the subscription compliance checklist.
Data and citation
This page is generated from the open subscription law dataset (catalog 2026.11.01.1, CC BY 4.0), available as JSON and CSV. Cite it as: Checkbox, "Connecticut automatic renewal law", checkbox.site/laws/connecticut, catalog 2026.11.01.1 (last reviewed 2026-10-29). Report an error: support@checkbox.site.
Checkbox is compliance software, not a law firm; nothing in these docs is legal advice (details). You remain solely responsible for your subscription program, and Checkbox takes on no legal liability for it (Terms). Checkbox is a System1 company; Trust center · Status. For AI agents: every page is available as Markdown at the same URL plus .md; the index is /llms.txt.